FAQ's

What are guitar strings made of?

Silver Strings: nickel

Gold Strings: bronze (mix of copper & zinc)

Rose Gold Strings: phosphor bronze (copper & tin)

*Note: As of 2024, all bronze and phosphor bronze strings are sealed with a clear protective finish to prevent tarnishing. Anything purchased prior to this date, refer to the information below. 

Do guitar strings tarnish?

Excluding the silver strings, all other colors deepen with age. It is vital to understand that tarnishing is based on your own skin chemistry. We cannot predict how your skin will react to the guitar string. It is different for everyone. The good news is that guitar strings are so easy to maintain.  With such a long wearing metal that is not plated, this means your jewelry should last you forever. 

We use and recommend Brasso Metal Polish for all strings. Remember to rinse well with soap and water to remove all cleaning agents. If you do all these things, you should be able to enjoy your ReThrive Jewelry for years to come. 

We recommend the following guidelines:

1. DO NOT wear your jewelry when you are going to sweat, work out, garden and perform other rigorous activities. 

2. DO NOT wear your jewelry while swimming in salt water.  We recommend NOT showering with your jewelry on as well. If you choose to do so, make sure to thoroughly dry it in case your water contains harsh chemicals or heavy minerals. 

3. PLEASE learn to put your jewelry on properly.  Do not attempt to remove your bracelets without undoing the clasp from the chain as this could place undue stress on the ends or clasps.

Repairs:

It is rare for our jewelry to break or need a repair, but occasionally a finding may break due to faulty materials or due to stress placed on the jewelry.

Not all breaks warrant a repair because of how securely our pieces are attached. Guitar strings rarely ever break and this is the beauty of our jewelry. It is made to last. 

All consideration for repairs are based on the above and the age of your piece! Should you need assistance, we will request more information and advise you as to how we can best assist you.  If a repair is possible, you will be expected to ship the item, pay for the repairs and possibly the return shipping fees.  

Returns & Guarantees:

All sales are final. There are no refunds or returns. NO EXCEPTIONS!!! Exchanges are offered for all pieces that are sized incorrectly. 

Shipping:

All items will be shipped USPS within 7-10 days of ordering.  Often times they are shipped sooner than this.  If delivery says confirmed, it is up to you to track the package with your local USPS office.  Should the item get lost somewhere in the mail, we will always make sure we satisfy your order with a new shipment.  If we accidentally ship the wrong item, please return it to us and we will make your order right.  You may request a return mailing label for your convenience.

Above all:

Please know that we aim to handcraft the most beautiful jewelry at the highest level of quality possible.  ReThrive Jewelry is sold in the hopes that you will wear it as a means of remembering and celebrating those warriors who battle for the mental health every day of their lives.  Our jewelry is intended to be an inspiration and provide hope for every customer.